On August 23–24, 2025, at a venue arranged by Vietcombank Hung Vuong, URA-HCMUT delivered a focused two-day program for bank leadership, including directors and department heads. The course was designed for real banking contexts to equip leaders with the mindset and hands-on skills to apply AI across management and operations-spanning KPI reporting, financial analysis, customer management, and work coordination-while guiding each unit to draft an actionable AI adoption plan for their department.
A key highlight of the workshop was the team’s flexibility and commitment to client needs. Instead of following a fixed agenda, the trainers proactively adjusted the program to place stronger emphasis on the broader landscape of AI, reflecting not only applications in banking but also the latest global developments across industries. This ensured that the content stayed highly relevant, inspiring, and aligned with Vietcombank’s expectations. Another special moment came during the Q&A session, when Assoc. Prof. Dr. Quan Thanh Tho (Lead Instructor), arriving directly after his return from Canada, joined the discussion with Vietcombank’s leadership and staff. His insights and engagement brought tremendous value, addressing both strategic and practical concerns from the participants. Together, these interactions not only enriched the learning experience but also laid a strong foundation for further collaboration, opening the door to promising opportunities in the near future.
Assoc. Prof. Dr. Quan Thanh Tho (Lead Instructor), joined by Dr. Vo Tuan Binh, Mr. Nguyen Ngoc Thai, and Ms. Bui Thi Nhi, with workshop support from teaching assistants
Assoc. Prof. Dr. Quan Thanh Tho was joined by Dr. Vo Tuan Binh, Mr. Nguyen Ngoc Thai, and Ms. Bui Thi Nhi, with workshop support from teaching assistants Hua Tue Minh, Trinh Huu Tri, Dinh Trac Duc Anh, and Nguyen Huu Nam Phong. This integrated team ensured strategic insight, practical demonstrations, and on-the-spot coaching throughout the sessions.
The curriculum blends 40% strategic foundations with 60% workshops, case studies, and group discussion, ensuring “learn today, implement tomorrow.” Tools (with accounts prepared by VCB) include ChatGPT (OpenAI) for drafting, summarization, and customer feedback analysis; Microsoft Copilot in Excel/Word/PowerPoint for automating KPI dashboards and management slides; Excel Copilot for staff’s KPI analytics; Claude AI for long-document summarization. Daily sessions run 08:30-11:45 and 14:00-17:15 with short breaks.
Day 1 (August 23) centers on “AI for Department Managers.” Following the opening and program orientation, participants examine industry trends via JPMorgan and DBS cases, identifying three high-impact AI use cases shaping banking operations. A practical segment then walks leaders through drafting official memos, summarizing lengthy reports, and extracting key themes from 100+ customer feedback items (ChatGPT/Claude). A late-morning management-reporting demo shows how to transform raw Excel into a department KPI dashboard and presentation deck with Microsoft Copilot. The afternoon deepens into HR/work management with AI, before teams tackle a department-automation case (e.g., automated weekly reporting), present and debate solutions, and distill three concrete takeaways. The day concludes with a gala dinner and networking session.
Day 2 (August 24) of the program focused on applying AI to customer management and financial analysis, while shaping a practical roadmap for departmental transformation. Participants engaged in exercises on customer-data profiling and credit-risk assessment, gaining firsthand experience with AI-driven insights for banking operations. They then explored global AI development trends and applications across multiple sectors, before being introduced to a structured four-step AI Adoption Roadmap tailored for banking units. Case studies from JPMorgan and Techcombank provided actionable lessons that Vietcombank can adapt to its own context. In the afternoon, the program expanded to forward-looking topics such as AI Agents, robotics, and the concepts of digital branches and digital employees, illustrating the future of banking transformation.
After two intensive days, the training program concluded successfully with the full participation of Vietcombank Hung Vuong’s branch leadership team. Despite the short preparation time, the sessions delivered outcomes that met client expectations and left participants highly satisfied. More importantly, the workshop laid the groundwork for future collaboration opportunities, opening new directions for continued partnership and development.